Whether you're in sales, marketing, or customer service-quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace-building and practicing the skills you need, just when you need them!
Create and manage accounts-for a 360? view of your customers and business Work with Microsoft Dynamics CRM directly from Microsoft Outlook Track customer activity; import and map data automatically Manage campaigns, leads, quotes, contracts, and orders Employ basic to advanced reporting capabilitiesYour all-in-one learning experience includes:
Files for building skills and practicing the book's lessons Fully searchable eBook Sample chapters from related Microsoft Press books WINDOWS VISTA PRODUCT GUIDE eReference-plus other resources-on CDFor customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.
- ISBN10 073562576X
- ISBN13 9780735625761
- Publish Date 27 August 2008
- Publish Status Out of Print
- Out of Print 3 April 2014
- Publish Country US
- Imprint Microsoft Press,U.S.
- Pages 480
- Language English