Customer Interaction Management: Developing Call Centres into Contact Centres

by Dr. David James and Alex Kwiatkowski

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  • ISBN10 1902566823
  • ISBN13 9781902566825
  • Publish Date June 2001
  • Publish Status Active
  • Publish Country GB
  • Imprint Ovum Ltd
  • Format Paperback
  • Pages 276
  • Language English