Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (Dea)

by H David Sherman and Joe Zhu

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  • ISBN10 1280619287
  • ISBN13 9781280619281
  • Publish Date 1 January 2006
  • Publish Status Active
  • Out of Print 25 March 2015
  • Publish Country US
  • Imprint Springer Us
  • Pages 328
  • Language English