Uses primarily service examples instead of manufacturing. Contains realistic problems that real managers would encounter.
- ISBN10 0471427810
- ISBN13 9780471427810
- Publish Date 8 August 2002 (first published 28 December 1998)
- Publish Status Active
- Out of Print 24 November 2006
- Publish Country US
- Publisher John Wiley and Sons Ltd
- Imprint John Wiley and Sons (WIE)
- Edition 2nd edition
- Format Paperback
- Pages 420
- Language English