This is a collection of accessible case studies in leisure management, highlighting good practice in a variety of contexts together with some aspects of problem-solving and decision-making. The text maintains a balance between descriptive material and analysis, giving insight into how other establishments deliver their services. Some of the aspects covered include: operational elements, customer service, training/staff development, the stiving for excellence, and market research.
- ISBN10 027361942X
- ISBN13 9780273619420
- Publish Date 26 April 1995 (first published 25 October 1993)
- Publish Status Out of Print
- Out of Print 15 October 1998
- Publish Country GB
- Imprint Pearson Education Limited
- Format Paperback
- Pages 208
- Language English