Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

by Jaideep Motwani, Rob Ptacek, and Richard Fleming

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This book applies the concepts of Lean Six Sigma to the service industry. These concepts were developed in the manufacturing industry and have not been widely applied in the service space. The book uses a story telling approach about a cruise line in financial trouble that achieves turn around with Lean Six Sigma.
  • ISBN13 9781606494073
  • Publish Date 16 December 2012 (first published 1 January 2012)
  • Publish Status Transferred
  • Publish Country US
  • Imprint Business Expert Press
  • Format Paperback
  • Pages 125
  • Language English