GUS MAIKISH has over 40 years of experience in IT, sales, business strategy and management. Hewas at IBM for 37 years working primarily with financial services firms. For his last eight years at IBM, he was the IBM managing director for Citigroup with the global responsibility, including revenue andprofit, for IBM's largest financial services customer. Prior to this assignment he was vice president ofsales for the financial services sector. He had management responsibility for the largest 300 financialfirms in the United States and over 200 sales professionals. Gus was promoted to that position aftersuccessfully managing the Merrill Lynch account team as a certified client executive. Gus managed the IBM MerrillLynch sales team for eight years. He also held sales and sales management positions on other financial servicesaccounts including JP Morgan, The New York Federal Reserve Bank, Irving Trust, US Trust and National WestminsterUSA. Gus also worked at the corporate level of IBM as an internal marketing consultant. There he was responsiblefor reviewing strategies for a number of IBM product sets as well as IBM sales in Asia. Prior to joining IBM in 1972, Gus worked in application development, served in the US Army, and completed an MBA degree at Pace University.He is currently a guest lecturer at the Columbia University Business School on the subject of Global AccountManagement. Since retiring from IBM, he has provided coaching and development for IBM's sales teams in Vietnamand helped to establish business relationships with bank executives there on behalf of IBM. He has also worked onaccount management transformation projects at Xerox and several other firms as a part of the Insight Groupconsulting team where he is a managing partner.