Stephann Makri is a Lecturer in Human-Computer Interaction at City University London, with over a decade of experience in qualitative HCI research. Motivated by big how questions of information interaction, such as how do people look for and make use of information? and how do people come across information serendipitously?, Stephann has a passion for gaining a detailed understanding of interactive behaviour and feeding that understanding into suggestions for the design and improvement of interactive systems.