Rishi Latchmepersad is a Tier II data center engineer in the IP team at Air Link Networks, a medium-sized, Miami-based ISP that provides a number of video, co-location, and dedicated internet access facilities for numerous customers in the western-hemisphere. Rishi works alongside his team to manage the core IP network, managing infrastructure in a multi-vendor environment across several geographically diverse sites. Before taking on this role, Rishi worked at the University of the West Indies to develop a small network management solution (NMS) to measure several KPIs across a network by employing small probes in the network.