6 books • 2 series
The HR Healthcheck:Benchmarking HRM practice across the UK and Europe with Creating a Resilient Workforce:Managing the upside of downsizing and Customer Relationship Management: The Business Case for CRM
Creating a Company for Customers (Financial Times)
Competing on Value USA Edn (Financial Times)
Customer Relationship Management (The Cranfield School of Management Research Reports) (Financial Times)
Competing on Value Showcard
Competing on Value : Bridging the gap between brand and customer value (Financial Times)