Doris Zagdanski has had the opportunity to meet hundreds of grieving people. She has volunteered her time as a Home Visitor to families in Victoria whose child died unexpectedly from Sudden Infant Death Syndrome and is well known to many support groups for the bereaved. She has worked on the front line as a funeral director and is still employed in the funeral industry. For the past 30 years, her career has centred on grief education throughout Australia and overseas. She is the author of seven books on loss, grief and empathy and is a sought-after conference speaker and trainer in her field - her message about grief is contemporary, educational, entertaining and real.