Ronald M. Shapiro was called “one of baseball’s most respected agent-attorneys” by USA Today. He has advised an array of corporate and political leaders, helped settle a major symphony orchestra strike, diffused racial tension in a metropolitan police department, and found solutions to major league baseball’s owner-player and umpire conflicts.

Mark A. Jankowski has lectured on negotiation and dispute resolution at Johns Hopkins University and the Wharton School. He has worked with some of America’s leading businesses, including GenRe (a Berkshire Hathaway company), Gillette, MBNA America, and Black & Decker.

Ron Shapiro and Mark Jankowski are the coauthors of The Power of Nice: How to Negotiate So Everyone WinsEspecially You, and founders of the Shapiro Negotiations Institute.