Entrepreneur, college professor, former corporate executive, author, artist, collector, and weekend archeologist, Steven Austin Stovall has a varied and extensive background. Stovall is Assistant Professor of Management at Wilmington College in Ohio. He also holds the Ralph J. Stolle Chair of Entrepreneurship at Wilmington College. Formerly, he held executive positions in Sales and Human Resources with Newell Rubbermaid. He is also known for his Phantom Shopper company that provided mystery shopping services to a variety of businesses. This involved sending specially trained "customers" to restaurants, retail stores, banks, and other firms who evaluated the level of service encountered at the location. He coordinated over 5,000 Phantoms nationwide, becoming the second largest mystery shopping firm in the country. Mr. Stovall is a professional speaker having conducted hundreds of workshops on management, supervision, sexual harassment avoidance, team building, stress and time management, motivation, entrepreneuring, increasing sales, improving customer service, and other topics. As a writer, he has just over 300 items in print in various magazines and journals, including works as a columnist for several national business publications. He was founder and editor of Customer Service Report, an international bimonthly publication devoted to customer service. This is Mr. Stovall's fourth book related to management. He holds an MBA and BBA from Texas A&M and graduated with Academic Distinction. Additionally, he has won numerous entrepreneurial awards, has appeared on TV and radio, is listed in several prestigious Who's Whos, and is frequently called upon as an expert source for magazine and newspaper writers around the country.
