John Ovretveit | Bookhype

Aug 1, 1994

Cover of Quality of Service

Quality of Service (McGraw-Hill Quality in Action)

Jan 1, 1993

Cover of Measuring Service Quality

Measuring Service Quality (TQM Practitioner)

Jan 22, 1992

Cover of Therapy Services: Organistion

Therapy Services: Organistion

Dec 10, 1991

Cover of Health Service Quality

Health Service Quality