Anders Gustafsson

6 books • 3 series

Apr 15, 2016
Cover of Service Innovation

Service Innovation

Jan 1, 2005
Cover of Quis 9 Symposium - S0ervice Excellence in Management. Manageing Service Quality, Volume 15, Issue 2.

Quis 9 Symposium - S0ervice Excellence in Management. Manageing Service Quality, Volume 15, Issue 2.

Jan 1, 2005
Cover of Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2.

Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2.

Jan 1, 2003
Cover of Competing in a Service Economy

Competing in a Service Economy (J-B-UMBS, #37) (University of Michigan Business School Management S.) (University of Michigan Business School Management)

Oct 17, 2000
Cover of Improving Customer Satisfaction, Loyalty, and Profit

Improving Customer Satisfaction, Loyalty, and Profit (J-B-UMBS, #10)

Jan 1, 2000
Cover of New Service Development and Innovation in the New Economy

New Service Development and Innovation in the New Economy