The author has been interested in children's behavior since beginning babysitting jobs, then continued through the elementary years as a teacher. Children's behavior has been a strong interest and following that interest long years of study followed. As she moved up into Jr. High and High school one of her interests was to teach the same problem-solving sentence to the older students. They were appreciative for the skill of Active Listening and Congruent Sending of Messages. She used that program for her students' ability to communicate clearly with friends, parents and teachers.