John O'Connor is the CEO of the European B2B customer experience (CX) company Deep-Insight. John has 30 years of experience in customer management. Prior to Deep-Insight, John was an Associate Partner with Accenture in London and led its CX practice in Dublin. John holds an engineering degree from Trinity College Dublin and an MBA from the London Business School. John has advised the senior management of Atos, BT, BUPA, Hitachi, QBE, Toll Group, Renault, Serco, Suncorp and VISA on their CX strategies.
