Robert Jackson is a retired member of the faculty of the Information Systems Department at Brigham Young University. He has researched, published, and taught in the areas of object-oriented systems development, e-commerce, Web systems, project management, and information systems education. Bringing a wealth of real-world business experience and technical expertise to this book, Dr. Jackson is currently self-employed as a principal in several new e-commerce ventures, where he practices firsthand the analysis, design, and business principles presented in the Seventh Edition. He received his Ph.D. in Computer Science from Brigham Young University.