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Cover of The Power of Wow! Customer Service

The Power of Wow! Customer Service

by Ron Morris

Published 1 August 2004
Adult

Cover of You're A Badass Ventriloquist Keep That Shit Up

Cover of Help Desk Technician Complete Certification Kit

Cover of Is Anybody There?

Is Anybody There?

Published 23 June 1994

Cover of Weekly to Do Notebook

Cover of Are Your Customers Being Served?: How to Boost Profits by Giving Exceptional Customer Service. Easy Step by Step Guide.

Cover of How To Remember Names & Faces

How To Remember Names & Faces

by Jacqueline Albright

Published 25 March 2019
Adult

Cover of Legendary Customer Service Representatives are born in May

Cover of Fresh Customer Service

Fresh Customer Service

by Michael D Brown

Published 1 September 2007
Adult

It goes against all you were taught in business school and many of the books you've read and it's the key to turning customers into loyal customers. Not only will they faithfully return to you, they will become brand ambassadors who spread the word about your products and services far and wide. This book proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and treat them like they are number 1, they, in turn,...

Cover of Legendary Receptionists are born in November

Cover of Aristotle on the Art of Business Friendship

This book addresses the overlooked element of business friendships as a concept for ethical decision-making and ultimate success.

Cover of Excellent Customer Service

Excellent Customer Service

Published June 1996

Cover of I Love You More Than My Dog

I Love You More Than My Dog

by Jeanne Bliss

Published 15 October 2009
Adult

"I highly recommend reading this book!" -Tony Hsieh, CEO, Zappos.com Lots of businesses are respected, but only an elite few have passionate, loyal, vocal fans. The kind of customers who not only come back time and time again, but rave to friends, family, and even strangers. The kind who can drive explosive growth via e-mail, blogs, Facebook, and Twitter. Jeanne Bliss is an expert on what it takes to earn that kind of customer. Bliss has studied and worked with many beloved companies, fro...

Cover of Red Hot Customer Experience

Cover of Hotel Management

Hotel Management

by Sammy X Green

Published 1 January 2019
Adult

Cover of Legendary Receptionists are born in July

Cover of Becoming a Customer-Focused Organization

Cover of A Flight Attendant's Full Disclosure

Cover of Customer Driven Strategy

Customer Driven Strategy

by Derrick Mabbott

Published 3 August 2015

Currently there is no book that offers a 'how to' guide on a customer-driven strategy with a complete set of practical tools and techniques - Mabbot's book redresses the balance. The two unique key features of the book are pragmatism and organisational awareness - it describes a clear, straightforward approach to 'doing strategy'. By drawing upon some tried and tested tools, the author maps a simple, pragmatic approach to developing genuinely customer-driven strategy, describing how those tools...

Cover of From Cellmates to Soulmates

Cover of Reservations Manager Work Log

Cover of MANAGING SERVICE QUALITY

MANAGING SERVICE QUALITY

Published 31 January 1990

Cover of Consumer Behavior, Student Value Edition

Cover of You're A Badass Mathematician Keep That Shit Up