Today, the concept of using quality as a competitive advantage has been diminished or even lost completely. It is not that there is a lack of quality improvement models, as there are many available. While each has had success, no one model that taken hold as the model. Why do improvement efforts seem to fizzle out? Why are they not sustainable? Something has been missing from the strategy, planning, and implementation of these quality efforts. That missing ingredient has been culture. This book...
Great managers are experts at getting bottom-line results, but often do not understand their role in the success or failure of their organization's projects. They balk at the arcane terminology and are unaware of how to use valuable project management techniques and tools-a knowledge gap that can be a serious career barrier! Functional managers with even basic project management (PM) knowledge are the best people for keeping projects business-focused. This new book demystifies the jargon an...
No one can help you put the new ISO 9000 standard to work better than Perry L. Johnson. Head of the world's top consulting/training firm in quality standard implementation, Johnson gives you the tools to do the job right. In the pages of "ISO 9000", he provides a detailed tour of the rigorous new AS 9000 and QS 9000 international standards, helps you map out your best route to compliance, and unveils the benefits your firm can expect from implementing the many changes in ISO 9000.In an era when...
Effective Management of Benchmarking Projects shows you how to apply benchmarking to a variety of projects. Effective Management of Benchmarking Projects equips the project team or manager with all the necessary competence for managing projects effectively. This practical book begins with definitions of 'what to benchmark' and ends with a stimulating real case study where a benchmarking project was conducted by observing all the necessary rules and with total adherence to the various protocols.T...
This book looks at how and where human resources (HR) meets quality management, and the implications of this. Most organizations, whatever their size or sector, struggle with demonstrating the value of continuous improvement (CI) and/or HR initiatives at a time when economic conditions are challenging in the global marketplace. Both within the UK and internationally, organizations will use continuous improvement and business excellence (BE) as a means of not only improving performance internally...
Pearson Publishing and the Center for the Advancement of Process Technology (CAPT) have partnered to publish a series of books designed to aid in the education and development of technicians in the field of Process Technology. These books, which are based on a set of nationally identified objectives, are designed to address the core needs of both industry and education. Reviewers from a broad array of process industries and education institutions participated in the production of these material...
Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes of hiring, retention, appraisal, and development.From the history and evolution of the Total Quality movement to initiatives for introducing a Six Sig...
This book comprehensively explores all of the underlying issues and elements which, together, constitute one of the most successful quality and management programmes upon which companies such as Motorola and GE base their success - Six Sigma. The author was directly involved in implementing Six Sigma quality principles and practices into a European division of GE Capital, deploying this initiative in an entirely service-oriented business for the first time. Drawing from and reflecting on his...
Gower Handbook of Quality Management
This thoroughly updated and restructured handbook builds on the strengths of the second edition and drawing on the experience and expertise of the contributors to offer a comprehensive guide to quality management. As well as correcting out-of-date material (for example, in relation to ISO 9000), the third edition has been reorganized according to the well-known quality concept of "plan-do-check-act", reflecting the way in which businesses should, ideally, be working if they are to achieve qualit...
Today's radically transformed knowledge economy requires winning companies to be fast - and smart. In his new book, best-selling management author Noel Tichy shows that the smartest, fastest, and most successful organizations are explicitly designed to encourage the creation and sharing of knowledge. These companies foster the sharing of valuable information by creating cycles of learning and teaching. In these Virtuous Teaching Cycles everyone learns and everyone teaches. They start w...
Theory and Applications (Information Quality Management)
Services and Business Computing Solutions with XML
Active XML transactions Business computing solutions Analysis of service traits of data Business search engines Change detection tools Enterprise information integration Replication search tools Summarization using histograms Use of Web services XML data sources.
Managing Performance Improvement
by Lynne F. Baxter and Alasdair M. MacLeod
From TQM to Six Sigma and the Balanced Scorecard, there appears to be no end to the 'revolutionary' approaches proposed to improve business performance. However, on closer inspection, most new performance improvement approaches offer few differences from their predecessors. This thought-provoking book provides a critical perspective on the management of performance improvement initiatives by relating major theories to practical examples from a wide range of organizations. Baxter and MacLeod ana...
Henry Ford is considered an icon of American business for revolutionizing the automobile industry. So what caused him to stumble so badly that his son feared Ford Motor Company would go out of business? He was held captive by the Law of Empowerment.
It got him elected president of the United States. It also cost him the presidency. What is it? Something that may stand between you and your ability to lead effectively. It's called the Law of Timing.
Brothers Dick and Maurice MacDonald came as close as they could to living the American Dream, without making it. Instead a guy named Ray Kroc did it with the company they had founded. It happened because they didn't know the Law of the Lid.
ISO 9001: 2015 In Brief provides an introduction to quality management systems for students, newcomers and busy executives, with a user friendly, simplified explanation of the history, the requirements and benefits of the new standard. This short, easy-to-understand reference tool also helps organisations to quickly set up an ISO 9001:2015 compliant Quality Management System for themselves at minimal expense and without high consultancy fees. Now in its fourth edition, ISO 9001:2015 In Brief c...
This book will help European organizations to achieve improvements in competitiveness and effectiveness through the use of international award schemes. Using these measures through regular and systematic self-assessment, it provides guidelines that will enable readers to assess their own orgnaization's performance.