Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in the call handling service industry. Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in the call handling service industry.
- ISBN10 0435455613
- ISBN13 9780435455613
- Publish Date 6 November 2002
- Publish Status Out of Print
- Out of Print 9 September 2008
- Publish Country GB
- Publisher Pearson Education Limited
- Imprint Heinemann
- Pages 360
- Language English