Antonio Cuadra-Sanchez is a Telecommunications Engineer (MSc) from the University of Cantabria (Spain). He also holds a Masters degree in Computing and communications from the University Autonoma of Madrid (Spain). He works as a research project manager and technology advisor for QoS and QoE in Indra. He has taught different courses of signalling protocols and networks (SS7, GSM, GPRS, UMTS, IMS and IPTV) in Telefonica R&D, Telefonica Spain and the Americas. He has published over 70 articles as much for the European organisms of regulation as for Telefonica Group, produced workshops and scientific and regulation book chapters, and has participated in lectures for different national and international conferences, including TeleManagement Forum, ETSI and IEEE.
He currently leads the Celtic NOTTS projectand co-leads the Customer Experience Management (CEM) Implementation Guide at the TeleManagement Forum.
