For courses introductory courses in Hospitality Management and Human Resource Management.
This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. The book is well grounded in theory, yet practical, providing many scenarios, case studies, and role-plays.
- ISBN10 0130498467
- ISBN13 9780130498465
- Publish Date 7 July 2004
- Publish Status Out of Print
- Out of Print 15 March 2021
- Publish Country US
- Imprint Pearson
- Format Paperback
- Pages 240
- Language English