In modern business practice, the help desk or helpline is commonplace. This text is aimed at the manager who has the task of providing that support to customers, and addresses deciding what your help desk does, recruiting staff, tools for improvement and communications for customer satisfaction.
- ISBN10 0340781742
- ISBN13 9780340781746
- Publish Date 25 August 2000
- Publish Status Out of Print
- Out of Print 9 September 2002
- Publish Country GB
- Publisher John Murray Press
- Imprint John Murray Learning
- Format Paperback
- Pages 96
- Language English