6 books
Dealing with People You Can T Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst
Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer
Dealing With Difficult People
Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone
Dealing With Relatives (...even if you can't stand them)
Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst